Upgrade which was suppose to be cancelled, waiting more than 5 weeks for an answer!!!!!!!

Hi,

We did an upgrade at Upgrade at MTN Tygervalley, due to the nature of the sale, we did the upgrade at the store and only received the cellphone via the post.

After a week, we received the phone and returned it to the shop, where we wished to cancel the contract as we did not have use for the phone and opted for upgrade sim only.

The sales lady at the shop informed us the process and ensured that there wont be any issues, they emailed the billing department to inform. As we were told that this is the process.

We tried calling the shop, but no response. We tried emailing them as well, and still no feedback. We also tried calling 808 and they informed us that we need to cancel it at the shop where we did the upgrade.

We are super frustrated, as we are getting billed for an upgrade fee and cellphone, which we don't even have!!!

We need to be refunded for this nonsense and the correct package deal needs to be done.

Can someone from MTN please resolve this issue!!!