UPGRADE WHAT A JOKE

@MTN SOUTH AFRICA : Hello MTN PLEASE ADVISE ON WHAT I NEED TO DO TO GET MY PHONE THAT I DID AN UPGRADE ON LAST TUESDAY.

YOU GUYS SAID DSV WOULD CONTACT ME, THEY CALLED WEDNESDAY I MISSED THE CALL.

THEY CALLED THURSDAY THEN I ANSWERED THE AGENT ASKED FOR MY DETAILS AFTER TAKING MY ID NUMBER THEY SAID THE SYSTEM IS OFFLINE AND WILL CONTACT ME AGAIN ONCE IT IS ONLINE.

NO CALL RECEIVED ON THURSDAY, I CALLED IN ON FRIDAY TO DSV 6 TIMES MTN 15 TIMES, THEY SAID MTN NEEDS TO GIVE INSTRUCTION FOR THEM TO REDELIVER AND THAT I SHOULD CALL IN.

I'VE BEEN TRYING TO GET MTN TO SEND AN INSTRUCTION FOR 4 DAYS THEY SAY THEY ESCALATING IT, 4 DAYS THE SAME FEEDBACK. I CALL DSV AGAIN SAYS STILL ON HOLD I THEN CHECK MY SMSS AND SAYS FAILED DELIVERY FOR LAST THURSDAY YET NO ONE CONTACTED ME AGAIN THURSDAY TO TRY AND RESCHEDULE !!!!!

NOW I CALLED IN FROM MONDAY TILL TODAY SAME FEEDBACK

I CALLED IN TODAY AGAIN! AND WAITED 20 MINUTES BEFORE GETTING THROUGH TO SOMEONE JUST FOR THEM TO DROP THE CALL AND NOT CALL BACK

I CAN'T CANCEL THE UPGRADE TILL THE DEVICE GETS TO THE WAREHOUSE SO PLEASE ADVISE WHEN AM I GOING TO GET THIS DEVICE CAN SOMEONE PLEASE SEND DSV AN INSTRUCTION TO GET THIS DEVICE DELIVERED TO ME.

I NORMALLY GO INTO STORE BUT I'VE BEEN SO BUSY SO I THOUGHT DOING

THIS OVER THE PHONE WOULD BE EASY, I'VE CALLED MULTIPLE TIMES I'VE ALSO SENT NUMEROUS INBOXES SO CAN YOU PLEASE ASSIST ME

REALLY NOT A HAPPY CUSTOMER THIS IS DISGUSTING SERVICE!!!!!

MTN UC REALLY DON'T VALUE YOUR CUSTOMERS THIS IS DISGUSTING 5 DAYS WITH NO RELEVANT FEEDBACK I'M GOING TO HELLO PETER AND I AM PERSONALLY GOING TO TELL PEOPLE TO NOT DO BUSINESS WITH MTN I WORKED FOR MTN AND BEEN AN ADVOCATE FOR THEM BUT THE SERVICE I RECEIVED AND STILL RECEIVING IS NOT EXISTENT AND DISGUSTING FRUSTRATED ANGRY IRATE IS NOT DOING JUSTICE AS TO HOW I AM FEELING I DID AN UPGRADE ON TUESDAY VIA MTN DIRECT I WAS THE ONLY PERSON BUSY WITH UC BUT NOW MY ORDER IS MARKED AS ***** AS PER YOUR FEEDBACK WHO ARE UC TAKING FOR A JOKE GET SOMEONE TO CALL ME AND SORT THIS ******* OUT IMMEDIATELY 5 DAYS WITH NO CONCRETE RESOLUTION WOW YOU TELLING THE ACCOUNT HOLDER THAT HE'S A ***** *** "Thank you jfor your patience, Kindly see the feedback below from DSV:

"Good day Please note the below order has been marked as being a potential ***** order We are currently awaiting feedback from the MTN ***** department before we proceed Kindly note this query is now closed."

Thank you ~CS"

WHY ARE YOU CLOSING SOMETHING WITH NO RESOLUTION PATHETIC

FOR SOMEONE WHO WAS AN ADVOCATE FOR MTN WHO WORKED FOR MTN I WILL TELL PEOPLE PERSONALLY TO NOT DO BUSINESS WITH UC YOUR CUSTOMER SERVICE REALLY IS DISGRACEFUL I CAN'T BELIEVE IT WOW THE AMOUNT OF ANGER YOU HAVE CAUSED ME AND FILL ME WITH IS REALLY SICKENING!!!!DON'T DO BUSINESS WITH MTN PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT SOMEONE TO CONTACT ME AND SORT THIS OUT BUT YOU WON'T UC GET PAID TO NOT WORK BEEN A CLIENT WITH MTN FOR 10YEARS WHAT A JOKE.