Upgrade went wrong

<p>I’m hoping I will get assistance after numerous attempts .</p> <p> </p> <p>I’ve upgraded my phone with MTN Southgate around the 2nd week of August 2016 , the next week of having my phone I started experiencing problems with phone . There were days were the phone will freeze and I couldn’t answer nor do anything to it. I will have to wait until the phone switches off on its own, which sometimes too over a night to switch off. When it Freezes I couldn’t answer , reboot or do anything to it.</p> <p> </p> <p>After two weeks I took back to MTN Southgate because I could see the phone was faulty. Luckily enough when I took it back it was Frozen , I couldn’t answer the phone would ring in front of me and I couldn’t answer. The guy by the name of Reginald assisted tried to reboot the phone with no luck. He asked me to hand it of which I did without any hassles and told me that they should give me a NEW PHONE because that one it was CLEARLY FAULTY. They gave me my sim card and told me there is nothing they can do for me besides taking the phone in for repairs. They asked me to write down my details, logons , password and everything . he even help me to switch off my IFINDER . He said the reason was for them not to reject the phone.</p> <p> </p> <p>I had to borrow a phone for two months to receive and make phone calls, YET I WAS PAYING FOR THE PHONE I DID NOT HAVE , no feedback was given to me unless I asked questions. Their first excuse was the ifinder is not off so they rejected , they gave me that excuse 4 times in three months. I went back to store to ask what ‘s happening because I didn’t have the phone anymore , the one they lend me I had to give it back. After me complaining , they gave me LOAN phone .</p> <p> </p> <p>Now it’s four months later they don’t even answer my emails anymore , I don’t know what is happening but im tired . 4 months I’m being charged for a phone I don’t have , to top it all no feedback . I have to constantly pester them to tell me that it is still in repairs</p>