1 reviews | Active since Jan 2018
Upgrade was done without my knowledge
On the 21st of December I went to Mtn Maponya Mall to do an upgrade on the contract that I have with Mtn which was due for an upgrade. Opon my arrive the consultant adviced me that an uprade has been done already. According to the consultant the upgrade was done already on the 12th of December in the Free State.
To my shock I didn't take the new well. I was advised to go to the police station and do a sworn statement and a copy of my I'd copy. On the 22nd I went back with the documents they requested from me. I was told by the manager that they will investigate, And I was told me pay the normal sub that I pay which is R339.00. I made the payment on the 31st of December as advised. Where as the person that did the upgraded to a higher package.
On the 11th of January I received a sms notifying me that my my line has been suspended and I need to Pay R971.
KINDLY ASSIST BECAUSE THIS IS AFFECTING MY CREDIT RECORD.
REGARD UNHAPPY CUSTOMER. Looking forward to your response.
Dipuo Siyaphi
Dear Valued Customer,
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly email me directly the certified copy of your Id and affidavit specifying that you did not upgrade a contract with MTN to *** will then log an urgent query to ***** for further investigation.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly email me directly the certified copy of your Id and affidavit specifying that you did not upgrade a contract with MTN to *** will then log an urgent query to ***** for further investigation.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Good day Dipuo,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with the mobile number that was upgraded at MTN. Also include the SAPS affidavit and Certified copy of your ID, Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Dipuo,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with the mobile number that was upgraded at MTN. Also include the SAPS affidavit and Certified copy of your ID, Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,