Upgrade Vetting

MTN contact me about an upgrade!

At the store, I decided to move ALL my numbers over to a new business account. I was advised to first do this and then do the upgrade. Within 24 hours the checks was done and it was approved. Then yesterday I completed the upgrade. I was told it will take about 2 hours so I can hang around in the mall.

3 hours later and the feedback in the store was...it is not approved yet. I contacted MTN call center myself (really don't expect your staff to do to much)! This time I was told that I must call back the next day! CUSTOMER SERVICE 101???

I followed up again. Now the excuse is the legal vetting process. Again NOBODY CANT SORT OUT THIS??? It took MTN a few hours to move my full portfolio to a new account. Yet it is almost a day and the upgrade (which if I can remind you, you contact me about) is still under vetting.

I am so glad that I also have a Vodacom business account, maybe it is time to move, 22 years of supporting you and the level of service is still in the gutter!