NC
Nondumiso C

1 reviews | Active since Jul 2011

16 Feb 2016, 16:22

UPGRADE - TV NOT DELIVERED AS YET!!!

hi<br> <br> I upgraded my contract on the 8th of January 2016. The contract I took was Bundle Deal that's includes Samsung Galaxy young 2 and 32 LED TV.<br> <br> The phone was issued to me without hassles however the 32 Inch LED TV I have not yet received it. Its has been 1 month and one week that I have waited patiently for my delivery. Saturday my debit order for the contract is coming off my account however I have not yet received the full package of the deal. <br> <br> I am highly frustrated, I am sick and tired of following up with consultant at the Richardsbay branch which he has given me great service however I need the tv deal that I upgraded too.<br> <br> Main reason I took this deal was that I get to watch tv however I am still without tv. So why then did I bother to upgrade and at the end of the day I dont get the full deal from what was advertised. Consultant advised they will deliver this week and I have been waiting for a month for the delivery. I do not go out and see clients at work because I am worried that when courier guy comes I will be out of office. <br> <br> If this tv is not delivered I will cancel this contract and go to else where and buy a TV. <br> <br> This is not acceptable.

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Feb 2016, 15:22
Official
Hello nonchi,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of our sales division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***