Upgrade to no phone
<p>I've upgraded a contract with MTN end of October 2016. It is now 9 December 2016 and I still have no phone delivered - this is after endless promises and no replies from their side. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
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Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
***
I sure hope that this can be sorted this week; since I am going on leave this week and will not be able to receive the phone then.
Also - I am paying for something that I am not receiving - will MTN reimburse me for this??
I sure hope that this can be sorted this week; since I am going on leave this week and will not be able to receive the phone then.
Also - I am paying for something that I am not receiving - will MTN reimburse me for this??
I've received my phone today - more than two months later. After promises that I will receive the phone in December prior to going on leave - this still did not happen.
I am very disappointed in the level of service from MTN.
I've received my phone today - more than two months later. After promises that I will receive the phone in December prior to going on leave - this still did not happen.
I am very disappointed in the level of service from MTN.