ZM
Zibuyisile M
1 reviews | Active since Jul 2018
15 Jul 2018, 20:18
Upgrade that was not agreed to
I upgraded my contract with MTN on 28 May 2018 , SMS,500Mb data and 200 minutes for the cost of R150. At the end of the month they deducted R477. I tried to contact them and they told me that I also took the device of which I didn't. I ve send them an email asking but they keep on saying they are investigating I don't know what to do know
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Replies (3)ZM
Zibuyisile M's updateReviewer Update
16 Jul 2018, 13:08How will you contact me because my service has been suspended by you MTN since I reported you to hellopeter and you expect me to pay at the end of the month
Bradley is the consultant who was helping me with this wrong upgrade,the only thing I want now is to terminate this contract with MTN. I'm no longer interested. I was trying to minimize my cost when upgrading to this R150.00 per month not R477.12 per month.
According to customer service I also took a handset even though I didn't, I only agreed on 200 minutes, SMS and 500MB of data NOT THE HANDSET.
ZM
Zibuyisile M's update16 Jul 2018, 13:08
Reviewer Update
How will you contact me because my service has been suspended by you MTN since I reported you to hellopeter and you expect me to pay at the end of the month
Bradley is the consultant who was helping me with this wrong upgrade,the only thing I want now is to terminate this contract with MTN. I'm no longer interested. I was trying to minimize my cost when upgrading to this R150.00 per month not R477.12 per month.
According to customer service I also took a handset even though I didn't, I only agreed on 200 minutes, SMS and 500MB of data NOT THE HANDSET.
ZM
Zibuyisile M's updateReviewer Update
19 Jul 2018, 13:07Since our last interaction on the 16 July 2018, I didn't received any communication from you MTN, I assume my contract is now cancelled and MTN won't deduct any money at the end of the month.
ZM
Zibuyisile M's update19 Jul 2018, 13:07
Reviewer Update
Since our last interaction on the 16 July 2018, I didn't received any communication from you MTN, I assume my contract is now cancelled and MTN won't deduct any money at the end of the month.
ZM
Zibuyisile M's updateReviewer Update
20 Jul 2018, 12:45Still waiting for the response from MTN I don't know how long must I wait
ZM
Zibuyisile M's update20 Jul 2018, 12:45
Reviewer Update
Still waiting for the response from MTN I don't know how long must I wait