Upgrade taking 37 days
I upgraded my sellphone contract 37 days ago. I received the invoice for the next month with new data package. But I still haven't received my new phone. Every time I phone them or go to the store they have a different excuse, like the warehouse not having stock, DSV the delivery company not having an address, upgrade incomplete and a recall on the phone. They also say they will phone back and keep me up to date with what is going on, but they never do. So now I'm paying for a phone I don't even have. First time ever that an upgrade is such a mess!!
Dear Gerda,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The matter has been referred to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Gerda,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The matter has been referred to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,