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christiaan G
1 reviews | Active since Aug 2015
04 Aug 2015, 10:21
upgrade takes 2 days
Mtn is useless how can it take 2 days to upgrade you phone everytime i want to upgrade there is a problem i went to 2 branches and theyre do nothing to help you you have to follow up then they only say will phone you back and it never happens they are wasting my time and money wonderboom junction wont let you upgrade if the are too many people in the branch and jakaranda centre dont know how to do an upgrade useless!!!
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Replies (1)
MTN South Africa's replyOfficial
18 Aug 2015, 14:05Hello christo09,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your upgrade has been processed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your upgrade has been processed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 Aug 2015, 14:05
Official
Hello christo09,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your upgrade has been processed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your upgrade has been processed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,