upgrade system and client service

It is absolutely pathetic the new upgrade systems and all the security questions you have to go through and then it throws you up a ******** estimate that is going to make you down grade what about your clients that have been with you for years now we must suffer. And the customer service at the Highveld mall branch and head office is absolutely disgusting I mean show some passion in your work because we are your client not the other way around absolutely bad mannered and out right disgusting.