LB
Leandra B
1 reviews | Active since Nov 2015
26 Apr 2020, 16:25
Upgrade Stuff up
I called on Thursday the 23rd of April for a upgrade on my MTN contract. When I called on Friday to find out about the progress the lady that I emailed my ID to on Thursday never submitted my ID for further credit check. I called on Saturday again to hear what is going on because I haven't received a sms nothing to state what my upgrade status is. When I called the lady still hasn't submitted my ID. Now Monday is a public holiday the 27th of April and now I must wait until Tuesday to call again and ask the lady to submit my ID so the upgrade can start. The lady that assisted me is Alice, her email is ***
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Replies (2)
MTN South Africa's replyOfficial
29 Apr 2020, 21:32Good day Leandra
Thank you for your post , apologies for delayed response and frustration faced with.
Kindly note we have requested our team to get in touch and assist further.
Regards
Kagiso Monyatsi
MTN Complaints
Thank you for your post , apologies for delayed response and frustration faced with.
Kindly note we have requested our team to get in touch and assist further.
Regards
Kagiso Monyatsi
MTN Complaints
Best regards,
MTN South Africa's reply29 Apr 2020, 21:32
Official
Good day Leandra
Thank you for your post , apologies for delayed response and frustration faced with.
Kindly note we have requested our team to get in touch and assist further.
Regards
Kagiso Monyatsi
MTN Complaints
Thank you for your post , apologies for delayed response and frustration faced with.
Kindly note we have requested our team to get in touch and assist further.
Regards
Kagiso Monyatsi
MTN Complaints
Best regards,
LB
Leandra B's updateReviewer Update
30 Apr 2020, 06:44Thank you, because today is the 30th of April a week after the upgrade and still I haven't heard anything. I spoke to another guy yesterday and told him if I don't hear anything by the end of Wednesday night I am going to cancel the upgrade. And I don't want to that because I need a phone as mine is broken and I am borrowing someone's phone.
LB
Leandra B's update30 Apr 2020, 06:44
Reviewer Update
Thank you, because today is the 30th of April a week after the upgrade and still I haven't heard anything. I spoke to another guy yesterday and told him if I don't hear anything by the end of Wednesday night I am going to cancel the upgrade. And I don't want to that because I need a phone as mine is broken and I am borrowing someone's phone.