1 reviews | Active since Aug 2016
Upgrade stuck in prefinalized state
<p>This is my 6th visit to mnt shop in mooirivier mall potchefstroom to upgrade my sister and my phone. We moved to mtn from autopage. The upgrade is almost done. Me and my sister have done everything from our side. Now mtn won't print the invoices for us so that we can take our phones, because the upgrade is stuck in prefinalized state. The want me to come back another time but I can't. We're students without transport, we have to get lifts to and from the mall everytime. I would really appreciate it if someone could contact us quickly, were still at the shop </p> <p>thank you </p> <p>Laetitia Heigers </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,