1 reviews | Active since Jan 2013
Upgrade>Still no phone and cant make calls!
So my wife's contract was up for renewal in Dec ember (thats about 4 moths ago) but she waited for the release of S7. <br> The phone was released on Friday 11 March (3 weeks ago) and we went in for the upgrade the next Monday.<br> The upgrade was done, but right at the end of all the paperwork and everything we were told that the upgrade can't be done because we \already upgraded\".<br> <br> Now what we did do was to pre register for the device online, BUT we sure as heck did not upgrade.<br> <br> Meanwhile my wife's phone has subsequently seized to make phone calls. We reported this to MTN too, but they have no answers for us.<br> <br> It has now been 3 weeks with a contract that cannot dial out and with no new device.<br> <br> I have to ask: what are we paying for? To be able to receive calls?<br> <br> We have been in to MTN store 5 times with no luck. MTN direct is holding up the whole process.<br> <br> Please assist, or is it time to move to Cell C or Telkom Mobile?"
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***