mK
mike K
1 reviews | Active since May 2015
14 May 2015, 19:59
Upgrade software fails
Went to upgrade my cell phone and after a lengthy period of processing application on \new software""
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 17:05Hello michaeljamesk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation,your query has been escalated to the management team where it is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation,your query has been escalated to the management team where it is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply18 May 2015, 17:05
Official
Hello michaeljamesk,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation,your query has been escalated to the management team where it is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation,your query has been escalated to the management team where it is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,