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Joslyn A

1 reviews | Active since Mar 2018

20 Mar 2018, 10:15

UPGRADE SMS RECEIVED FROM MTN

I received a SMS from my service provider, saying my upgrade is waiting for me!” PLEASE SEE ATTACHED SMS” I’ve been a client ever since I can remember and my contracts has always been for 24 Months. On Saturday, 17th March I went to Canal Walk store and their systems were offline and I couldn’t be assisted. On Sunday 18th March, I went to the Waterfront branch there I was told they don’t have phone but the consultant checked and the Boulevard Century City branch had 2 phones in stock. I then drove to this store ONLY to be told they don’t have package that was being offered to me on the SMS. These consultants in store said they couldn’t help me and that I needed to contact MTN-Direct store. This morning (19th March) I called MTN-Direct and they claiming that they can’t help me. I want this package and phone that was offered to me, which steps should I proceed with please. How do I go about getting what was offered? Today, 20th March I spoke to Louise Graham Sales Supervisor who is saying that they don 't know about this deal and she is waiting on Marketing to get back to her. She had no clue about this deal. To which i asked her "is your marketing not checked before it's sent to clients"? She rep**** Absolutely it is...

I want this deal that was offered to me as my upgrade to my current 24 Month contract.

0
Replies (4)
JA
Joslyn A's update20 Mar 2018, 10:35
Reviewer Update
Yello your Upgrade is waiting for you. Get the Apple Iphone 7 32GB on a MTN Made for me M and data booster 2GB with 3GB of data and 150 min for only R418
MTN South Africa
MTN South Africa's reply20 Mar 2018, 11:23
Official

Good day Joslyn,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that we have escalated your complaint through to sales management. You will be contacted as soon as possible.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

JA
Joslyn A's update20 Mar 2018, 11:50
Reviewer Update
Dear Ishie, I'm managed to speak to your Sales management - Louise Graham, who has no clue about the SMS and she is awaiting an response from MARKETING, PLEASE escalate this to MARKETING. I would love to receive feedback from Marketing Management. As upon that reply i will make an informed decision as to report this matter to the consumers complaints commission etc. As the sms received is False / misleading marketing from a reputable company. As the consumer i'm within my rights to fair and responsible marketing. If i was at a store the price i see would be the price i pay. This package was offered to me, i did not create this sms, it came from Y'elloMTN.
JA
Joslyn A's update20 Mar 2018, 14:16
Reviewer Update
Dear Ishie, I'm managed to speak to your Sales management - Louise Graham, who has no clue about the SMS and she is awaiting an response from MARKETING, PLEASE escalate this to MARKETING. I would love to receive feedback from Marketing Management. As upon that reply i will make an informed decision as to report this matter to the consumers complaints commission etc. As the sms received is False / misleading marketing from a reputable company. As the consumer i'm within my rights to fair and responsible marketing. If i was at a store the price i see would be the price i pay. This package was offered to me, i did not create this sms, it came from Y'elloMTN