upgrade sim never received.

Dear MTN Phone number in question: ***

It has come to my attention that when I took a contract out for the Samsung s8+ in October of 2017 ***) I received the Samsung J5 pro with the phone as part of the package, I however did not ever receive the SIM card for that phone and a new number on my account was never processed, which as per brochure at the time should have been MTN Choice Flexi R55. This means that R55 X 24 has not been received which would total R1320 + interest, I ask that this amount out of good will for the mistake be credited to my bill for this month (meaning I pay my monthly instalment less R1320) Looking forward to hearing from you. I have email customer care called and facebook but no one responds.