1 reviews | Active since Mar 2014
Upgrade signed for R589, being billed R649.
Billing Query: Request REQ:*** Initial Notification<br> Upgrade was done in March 2015.<br> Usage limit is set at R1, so maximum that I can be billed for is R590.<br> <br> I have NOT ONCE been billed the correct amount. There is no additional services active that I can deactivate that could be causing the billing error.<br> <br> This is purely a mistake from MTN's side. I have done a billing query multiple times and the matter is yet to be resolved.<br> <br> Please rectify the problem and REFUND me as I'm being WRONGLY billed, this is not what I signed up for.<br> <br> THIS MATTER IS UNRESOLVED SINCE MAY 2015. I HAVE E-MAIL CORRESPONDENCE BETWEEN MTN (M. Mafereka, Cresta Branch) AND MYSELF TO WHOM EVER IS INTERESTED.<br> <br> Number provided is my contact number and not number on which billing error occurred, please see query reference for errors details.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit of R67.25 was processed on the 28 August to your account and another credit of R59.95 has been requested today for the 75MB bundle that was charged to your account from May to September. We have also sent a request to our support team to remove the bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit of R67.25 was processed on the 28 August to your account and another credit of R59.95 has been requested today for the 75MB bundle that was charged to your account from May to September. We have also sent a request to our support team to remove the bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica