EC
Emma C
1 reviews | Active since Jan 2018
20 Jan 2018, 20:21
Upgrade service
I app**** for an upgrade on my account exactly two months ago and was told that the phone would be delivered within 3-4 working days, I recieved notifications from dsv claiming that they tried getting a hold of me but didn't and they had the phone sent back to wherever the head office is. Ever since then, my brother and I have been phoning and phoning mtn but nobody is able to help us and we end up waiting to get through to someone for about half an hour when we phone Mtn direct which is a pain and a half, all anyone does is just redirects us to some other person that can't help us in anyway. I just think this is totally unacceptable and I want to know why I have been paying for the phone for the past two months but still haven't recieved it.
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MTN South Africa's replyOfficial
21 Jan 2018, 14:16Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide me with the order number that starts with MV so that we can track the parcel and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply21 Jan 2018, 14:16
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide me with the order number that starts with MV so that we can track the parcel and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,