Upgrade ****s
<p>I have a contract with MTN that I upgraded on the 27th February 2017 . Then in March I receive an mms from MTN stating that I owe them R990 plus .My contract with them is for R269 only. I enquired about this and was told a second upgrade was done on the 24th of March. When I queried this I'm being given a run around and money is being deducted from my account whilst I never signed or agreed to this second upgrade. I'm tired of talking or calling them because they tell me it's still under investigation but there's no follow up.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your contract account number or your ID number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your contract account number or your ID number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,