Upgrade ****

<p>MTN upgrade. Beginning May I was contacted telephonic by someone on behalf of MTN to upgrade 2 contracts that was due for upgrade ********** and ********** . At the end of the conversation (35 min later) I discovered that this person was actually not from MTN but from a company ICC or CCI - (when I Googled the number the company name Velocity came up). They phoned me twice afterwards as they suddenly could only upgrade the one number. A second time as they could not get the second upgrade through on the MTN system and ask if they could downgrade the package to get it through.</p> <p> </p> <p>At this stage I was so fed up with ICC/CCI that I asked them to please cancel both upgrades as I want my upgrades to co-inside with one another and I am not interested in a downgraded package. They then said they will contact the courier to return the product. A week later I phoned them again but they could find nothing of the cancelation on the system so they cancelled it again. Almost two months later and I am still not able to upgrade.</p> <p> </p> <p>Visiting the MTN store it still shows that I have upgraded although it did not happen and haven't received anything via the courier. On 26 May I lodge an online complaint with MTN on their website and guess what? One month later they haven’t bothered to contact me although they say that they will respond in 5 working days. Now that I want to report the case with the National Consumers Commission (NCC) I discovered that MTNSP Complaints does not even issue you with a reference number as required by law. </p>