UPGRADE REJECTED

Good Day<br> <br> I was at the Kimberley store on the 05/06/2015 dealer code 78580 to do my upgrade a sales lady by the name of Rene helped me , She gave me a form I had to sign and explained to me with the me with the new credit act my application is going to get treated like a new application which I found very strange but told her to go ahead I waited at least a half an hour with no reply from MTN head office ,she explained that with the strike everything is been delayed , I told her that I will come the next day which was on the 6 /06/2015 I got there she told me there was still no news I went back today 08/06/2015 she said everything has been approved but with conditions if this is a upgrade why am I going through the whole drama if this is the case am I am very disappointed in how MTN is handling upgrades I have been a client for years now I have 3 contracts with u guys amounting to R1137.00 that I am paying everything month with no problem not one of my contracts has ever been in arrears with all the years I am with MTN, and now I want to do a upgrade of R159.00 a month which is much less than the original contract and not want to give the handset of this amount is ridiculous.