Upgrade: received damaged second hand device

<p>Upgraded end of August via 083 1 808, device was delivered but was a second hand damaged device. Returned the device to a MTN store, contacted the upgrade department 4 times to resolve the matter. No one could help and the consultant that did the upgrade is not coming back to me.</p> <p> </p> <p>Can someone at MTN please just contact me and organise for a new device to be delivered. I'm paying for a new device that I don't have. </p>