UPGRADE QUERY

On the 8th of March 2022, I called MTN direct GP to do an upgrade on my SIM, I clearly explained to the consultant that I want the contract to have the same benefits as the one previously. The consultant confirmed that the package she's linking my account to will have the same benefits etc. Then on the 21 March 2022, I realized that the package was linked incorrectly as I was unable to share the data (*** linked to the upgrade)

I called customer care on Tues 22March and I was directed to contact *** which put me back to customer care 135 then to *** which also took me back to customer care. Speaking to a multiple agents.

Fast forward 28 March, Andile logged a change request :REQ***. I was told to follow up in 24 hours, when I did on 29 March, Lerato advised that the ticket was incorrectly logged and now is logged with the right department.

Another 24hours passed, I called to be told the issue is resolved but not updated on the system yet. Called again on Thursday 31 March, the issue is still pending feedback, went to the store on 3 April the issue was incorrectly logged and I should wait for 3 hours to be finalized, till now I STILL DON'T HAVE FEEDBACK AND THE ISSUE IS STILL NOT RESOLVED. I called customer care again on 28 April 2022 REF: *** and nothing is being resolved. I have a few reference numbers to this issue with no action.