UPGRADE PROCESSED BUT NOT CREDIT LIMIT

I wish to bring to your attention a problem with your upgrade system.<br> <br> We upgraded a cell phone - it will now cost about R100 more per month. The phone was given and then the services suspended after 1 day - 2nd April due to the CREDIT limit which was not increased apparently.<br> <br> We spent 16 minutes on the phone on Saturday morning 4th April with no one answering.<br> <br> We then visited the MTN branch at Fourways Mall - 1 hr later and they could also not assist as no one answered from H/O for 30 minutes and then when they did the \back office"people were not there to assist.<br> He then sent an email: Reference ***.<br> I have now been on hold for 1 hour and counting... A gent answered the call and then said he has to get someone to increase the limit and put me back on hold. <br> This is just shocking service MTN - are you going to credit me for the 7 days and counting for which we had no service? I would like a response please on how MTN plans to rectify this for other customers! Perhaps by the time this email is read my issue is sorted"