1 reviews | Active since Dec 2015
Upgrade process fails and no response or reason
Hi
As from 01/07/2019 I have been trying to do an upgrade on my contract (an 14yr old contract, what a loyal customer). At first I tried the Vaal Mall branch where they did not have stock of the device that I wanted, so I then decided to do an online upgrade. The same day I received an confirmation email that my upgrade request has been received and was being processed (ref no ***). Then on the 8th I send an email to follow up on the request, which also received an auto reply (ref no 422107) this email was later rep**** upon by an actual person asking me to provide info to verify myself, which I did and still 2 days later no further reply. Today (10th) I phone 135 and wait 5min for the first answer, and after selecting which department I am looking for I still get passed on to another department, another 6min waiting for an answer. Then I confirm my details again with the second operator, which also could not help me and I was transferred again. Unfortunately I could not wait any longer as my lunch time allready passed and I had to hang up. So in 9days time no response on a simple upgrade.
Now they are trying to force me to take a much more expensive device or settle for a much lower spec device, not trying to compensate in any way.
Seems that this was false advertising just to lore people and then sell them something else.
I would like to hear off any person how actually got the Nokia 8 Sirocco from MTN?
Too provide some more info on this; One week before I qualified for an upgrade I was contacted by the staff of MTN Vaal Mall, I then already said that I wanted the Nokia 8 Sirocco and asked them to please get/keep stock for me, no mention of stock shortage or discontinued stock. On 01/07/2019 I went to the Vaal Mall branch to do my upgrade and collect my device as arranged.
I took a book while waiting in que and saw that the Nokia 8 Sirocco was published in the Julie edition still for the same amount. So if their was no stock and no stock coming, why was the device reprinted in the Julie edition and why was it still available online by the time that I app****. And why take more then a week to notify that there is a stock issue?
Now they are trying to force me to take a much more expensive device or settle for a much lower spec device, not trying to compensate in any way.
Seems that this was false advertising just to lore people and then sell them something else.
I would like to hear off any person how actually got the Nokia 8 Sirocco from MTN?
Too provide some more info on this; One week before I qualified for an upgrade I was contacted by the staff of MTN Vaal Mall, I then already said that I wanted the Nokia 8 Sirocco and asked them to please get/keep stock for me, no mention of stock shortage or discontinued stock. On 01/07/2019 I went to the Vaal Mall branch to do my upgrade and collect my device as arranged.
I took a book while waiting in que and saw that the Nokia 8 Sirocco was published in the Julie edition still for the same amount. So if their was no stock and no stock coming, why was the device reprinted in the Julie edition and why was it still available online by the time that I app****. And why take more then a week to notify that there is a stock issue?
Nokia however has rep**** to my email confirming that the Nokia 8 Sirocco has not been discontinued.
Please MTN can you help me resolve your mistake.
Nokia however has rep**** to my email confirming that the Nokia 8 Sirocco has not been discontinued.
Please MTN can you help me resolve your mistake.