1 reviews | Active since Jul 2012
Upgrade proces a terrible experience
<p>I received my upgraded phone on Friday but it has been a terrible experience. Firstly the courier company didnt deliver the phone on friday as promised. Then when i finally received the phone, there were dead pixels on the screen as i turned it on. I have been on the line with MTN now for the last 2 hours and i have been pushed to pillar and post and nobody is able to assist me. incredibly frustrating to be on hold for 30 minutes and then nobody knows how to assist. this customer service received from MTN is abolutely shocking!!! Cant believe you treat your customers this way.</p> <p> </p> <p>What must i do with my phone? I still dont have an answer!</p>
Good day Jonathan,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Jonathan,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Ayanda I returned the phone on Monday and its Thursday already! I have no feedback as to when i will receive my new cellphone. This is not acceptable. I need a new phone this week please.
Ayanda I returned the phone on Monday and its Thursday already! I have no feedback as to when i will receive my new cellphone. This is not acceptable. I need a new phone this week please.
Ayanda, this customer service that i am receiving is terrible! You have not gotten back to me or provided me with any feedback. I am still without a phone!!!!
Ayanda, this customer service that i am receiving is terrible! You have not gotten back to me or provided me with any feedback. I am still without a phone!!!!