Upgrade poor customer service i
<p>I upgraded on the 25th of July. I never got the feedback every time I call mtn I get send from pillar to post . I hold for 30 minute's 10 consultants still not assistance. Please cancel it. I will get a phone somewhere ********** 940 Mamotse doesn't return my calls </p>
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Replies (4)0
Replies (4)'s updateReviewer Update
17 Aug 2017, 08:46Hi Kabelo
My device is with the couriers at the moment they phoned yesterday and it will be delivered tomorrow between 12 and 2 .As soon as its delivered and I am happy will contact you via email Re-Credit. Thanks for your prompt response
's update17 Aug 2017, 08:46
Reviewer Update
Hi Kabelo
My device is with the couriers at the moment they phoned yesterday and it will be delivered tomorrow between 12 and 2 .As soon as its delivered and I am happy will contact you via email Re-Credit. Thanks for your prompt response
's updateReviewer Update
21 Aug 2017, 15:08HI Kabelo
Is it possible that I go fetch the phone at a store , like I am so frustrated you have no idea a whole month waiting I asked them to give me their location I will go fetch the phone myself I have already spend over R300 on the work phone trying to phone the courier company and to be honest with you I don’t think you are doing a good job by being a complaints analyst you only copied and pasted the email that you send to all the customer there no personal involvement from you . I regret upgrading on MTN I should’ve taken telkom’s offer . I need to emphasize that I will not be doing business with you going forward
's update21 Aug 2017, 15:08
Reviewer Update
HI Kabelo
Is it possible that I go fetch the phone at a store , like I am so frustrated you have no idea a whole month waiting I asked them to give me their location I will go fetch the phone myself I have already spend over R300 on the work phone trying to phone the courier company and to be honest with you I don’t think you are doing a good job by being a complaints analyst you only copied and pasted the email that you send to all the customer there no personal involvement from you . I regret upgrading on MTN I should’ve taken telkom’s offer . I need to emphasize that I will not be doing business with you going forward
's updateReviewer Update
21 Aug 2017, 15:10I was really inconvenienced here . its like you doing it on purpose. The whole month waiting and waiting and waiting. I have never seen such poor customer service in my entire life
's update21 Aug 2017, 15:10
Reviewer Update
I was really inconvenienced here . its like you doing it on purpose. The whole month waiting and waiting and waiting. I have never seen such poor customer service in my entire life
's updateReviewer Update
21 Aug 2017, 15:10I was really inconvenienced here . its like you doing it on purpose. The whole month waiting and waiting and waiting. I have never seen such poor customer service in my entire life
's update21 Aug 2017, 15:10
Reviewer Update
I was really inconvenienced here . its like you doing it on purpose. The whole month waiting and waiting and waiting. I have never seen such poor customer service in my entire life