1 reviews | Active since Sept 2017
Upgrade phone not received
Good day,
The upgrade department phoned my husband to upgrade his line on ********** 868. He consented and the upgrade was processed. He has been waiting for 3 weeks to get the new phone! He keeps on being told that the new phone is with the courier company. He has phoned a few times now to find out what is going on and when the new phone will be delivered! No one has phoned him to follow up. He is fed up and he is going to cancel the debit. Why should he pay for something he does not have!! He has even tried phoning the courier company and they keep telling him the system is offline!! This unacceptable!! Sort out your customer service!! Holding on to speak to a consultant on ********** 667 or ********** is very annoying when it exceeds 20min!!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly reply with your Id number or account in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly reply with your Id number or account in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Mike Ramaboka
Complaints Management Team