MvdB
Marius van den Berg
1 reviews | Active since Jan 2012
26 Oct 2016, 10:40
Upgrade or downgrade?
<p>Asked for an upgrade about 3 weeks ago, got told it would be delivered to me within a couple of days, got another phone call last week, asking if I was interested in upgrading? Said no, upgrade about to be delivered. Caller checked on the system and confirmed that it should get delivered in the next 6 working days. Got another call todaty, asking me if i want to upgrade? Said no, upgrade is about to be delivered. Caller checked on the system, no sign of any upgrade? Apparently don't have my ID number, although I have been their customer for more than 10 years. Maybe time of a different service provider?</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 Oct 2016, 11:32Good morning Marius,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your interaction with us. As per our telephonic conversation this matter has been escalated to the management team of MTN Direct for urgent attention and to contact you with a way forward.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2016, 11:32
Official
Good morning Marius,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your interaction with us. As per our telephonic conversation this matter has been escalated to the management team of MTN Direct for urgent attention and to contact you with a way forward.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,