Upgrade online that is supposed to be effecient and its a waste of time

I upgraded online 2 weeks ago because the phone I wanted was out of stock everywhere in Pretoria.

The email said that within 48 hours, a consultant will be in touch with me to finalize the upgrade. A week later I had to start calling them to find out what is going on. After being on hold for a long time, days later I manage to speak to a consultant. I explained to them that I am leaving the country on 10 Jan and I need that phone by then. Fast forward to the day before I leave, still nothing. I called them again, the consultant said that he would escalate It to the manager and the manager would call me back. Still nothing. I call them back again and one of the consultant says that I should have done it at the shops. I mean, as if I did not think of that? Then she says there is nothing she can do. I ask for the managers number...I try and call them and still no response.

I called again and they said that the consultant will call me back...still nothing.

I am utterly disappointed in MTN and their customer service. After this I really am done. Now I am leaving the country tomorrow and apparently no one is allowed to sign the phone on my behalf. What must happen now? as no one is talking to me or giving me any answers...2 weeks later...

#No more #lesson learnt #MTN