1 reviews | Active since Feb 2015
Upgrade on my phone with a tablet. The tablet is out of stock.
On the 1st of October I have upgraded my phone to Huawei P10. With the upgrade is advertise you get a tablet with it. I went twice through to them to ask where is the tablet, siting 45 minutes in the que because MTN Canal Walk is a walk in centre. They don't take calls and they don't phone the customers back. Their answers is just they waiting on stock my name is on the list. This is unecceptable because then they mustn't advertise it with the phone, because I wouldn't have take it then and it is poor customer service!
Thank you for your post,
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post,
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team