hH
henk H
1 reviews | Active since May 2017
26 Sept 2017, 13:22
Upgrade of SME account - no repsonse after 2 weeks of correspondence
I have logged an upgrade of an SME account with MTN. This was done and confirmed that all the documentation have been received on 12 September 2017. Till date I have not received any further correspondence and I have to contact numerous numbers after every person I get to, just refers me to a new number or keep my holding forever and a day. This is really bad bad services, or rather no service. The business part of MTN who handles upgrades is really the worst department I have worked with. My wife upgraded on a personal account on 16 September and today received her new phone and tablet. How can this be possible. No one can even check if I did the upgrade on any type of system.
Helpful (0)
Replies (1)0
Replies (1)hH
henk H's updateReviewer Update
02 Oct 2017, 07:18I called MTN offices again to apply to this special offer. Because of the lack of service, they now said I missed the special for R299 on a 10gb data package that was only for the first 2000 customers. At that stage when I app****, everything was still in order and I would get the 20GB + 20GB on a 10GB data package. No one will or want to assist me to get this now, as they said it doesn't matter now as no one can do anything about it.
hH
henk H's update02 Oct 2017, 07:18
Reviewer Update
I called MTN offices again to apply to this special offer. Because of the lack of service, they now said I missed the special for R299 on a 10gb data package that was only for the first 2000 customers. At that stage when I app****, everything was still in order and I would get the 20GB + 20GB on a 10GB data package. No one will or want to assist me to get this now, as they said it doesn't matter now as no one can do anything about it.