UPGRADE OF MTN CONTRACTS PROVING TO BE A NIGHTMARE

I have been an MTN customer for over 15 years and the service is nothing but *********** and shoddy. I have renewed my contract at the end of July and I am still waiting for my upgrades to go through. Rishad has been the consultant from the Coastlands branch and he has been excellent in keeping me informed but MTN internal processes is something that needs to be looked at in serious light. I cannot imagine why it takes so long to upgrade my contracts. I have 4 contracts in place with MTN. In order to get these upgraded is proving to be a nightmare. Are there no management intervention in terms of SLA (Service Level Agreement) that should be in place when the contracts are not renewed timeously. Aside from the consultant keeping me informed with his struggles, I had not calls from management on what they propose to do and how they are going to assist further. I would appreciate a call from the Management at Coastlands Branch, Durban giving me reasons why it is a struggle to upgrade 4 contracts to data contracts. Regards Sivi Moodley