Upgrade of an existing account - HORRIBLE SERVICE!

My husband went Saturday, 5 February to upgrade his EXISTING CONTRACT at MTN.<br> On arrival there was already a bad vibe. Then we were told that the ID copy they made was refused by the Area Manager. The exact same ID he used to start the contract in 2002! We asked how is it possible that they refuse the ID now when THEY helped him just 2 years ago to upgrade the same contract. According to the Area Manager it is because he is wearing sunglasses, which in a matter of fact are self-tinting lenses! My Husband has been using that ID for 22 YEARS and never had any problems!!!<br> He already ordered the phone that he wanted to upgrade with them, and are then told to go to Brooklyn's MTN Service Centre.<br> I'm absolutely horrified by the service because they didn't even try anything to help us or come up with a solution. They knew I also wanted to take out a NEW contract for internet use because they ordered the ShareLink device AND my Mother-in-Law also wanted to take out a new SIM only contract. They didn't even try to make a sale!!!<br> They actually did us a HUGE favour because we were helped with no problems at Brooklyn!! He even got a better deal and awesome phone!