Upgrade not processes

<p>Following several unsuccessful attempts to get hold of anyone at MTN to assist me with an upgrade, through various platforms, I decided to cancel the contract with two months remaining in the term. MTN put me through to their Retentions department, and upon explaining te situation, I got persuaded to not cancel but rather get my upgrade processed. On processing, it becase apprarent that the MTN Business or Corporate department must process the upgrade, and I was again transferred to the Corporate department for such processing. This was on 29/11/2016. today, 06/12/2016, a week later, after several transfers and holding, I finally got transferred to the same person (Mzi) from Corporate who processed my upgrade as I was querying delivery of my handset. And he tells me he cannot get the upgrade finalised because the MTN Retentions department also processed the upgrade application. Mzi tells me he has been trying to get hold of the Retentions department to get them to cancel the application on their side, for the past week without success. Again, I am at a point where I I WILL CANCEL THIS CONTRACT if I do not get by handset delivered within two days. </p>