Upgrade not processed 3 weeks later

I upgraded my contract on the 31st December 2021 with mtn direct and still have not got delivery of my new contract. I keep calling mtn and they say I have to wait.

I walked into a mtn store and even they could not assist me.

Does it really take 3 weeks to upgrade a contract? few other colleagues also complained about the same issue.

Mtn after sales is really pathetic

Please can I have urgent feedback. I have also emailed the complaints department and next this is going to the ombudsman.