UPGRADE NOT PROCESSED

I have a corporate contract with MTN and have to do my upgrades throught the call centre. I did my upgrade about a week ago and when I phone back today they told me that no upgrades are logged on the their system for my number. The person also told me that this could be because of the strike that is currently going on. How the hell is this my problem and does this mean that the person I had spoken to the first time was making things up regarding the upgrade!!<br> <br> I have been a customer of MTN for 13 years and have had a couple of contracts running. I am now going to cancel all my contracts, which are all due to expire in the next few months and I am moving to another supplier, guess which one, starts with a C!!<br> <br> This is ****-poor service to put it lightly.