Upgrade not possible

If I could rate Mtn Vaalmall shop -0 then I would have done so...<br> I got a call From Mtn to tell me I have to upgrade - ( Only Documentation needed was my ID)<br> so I went to Mtn Vaalmall and stood there for more than a hour, and when I got to the Front Guess what... <br> I was been told I have to apply for my contract from scratch and I need proof of address , 3 months Banking statements, ID, Payslips and it would take time to approve......<br> I mean really???? <br> I use my phone everyday!!!<br> why do I have a contract then ??? <br> and the guy who helped me doesn't know of client service ...<br> He treated me with a bad attitude and I think that's really unacceptable... <br> <br> Why Do Mtn Call you and give you false Information???<br> Mtn Vaalmall have to get service because they don't have service...<br> they act like a bunch of clowns... <br> <br> Guess what I went to another Mtn Shop I was helped immediately and 30 min later I walked out with my new phone...<br> No such thing of applying for your contract from scratch.... and I only used my ID to Upgrade.<br> <br> I want to know why do Mtn Vaalmall force you to apply for a new contract ?? <br> And why don't they want to do Upgrades ???<br> Whats going on with this shop?????