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Prenaven P
1 reviews | Active since Jul 2020
06 Jul 2020, 12:47
upgrade not done/ no feedback/actions from MTN
requested upgrade 10 days ago and upgrade still not done. email mtn employee and no feedback and no reply. clearly customer service is not MTN priority. if only their customer service was as fast as their 5G......
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Replies (6)PP
Prenaven P's updateReviewer Update
07 Jul 2020, 09:34Please Call Lebo Chuoa on *** or email *** and findout why he is not doing anything and not communicating!!!!!!!!!!!!!!, I already contacted MTN with 3 different valid email addresses who are specific mtn employees and no progress has been made by mtn. all 3 mtn employees are in sales and upgrades so asking me to call *** is wasting my time because a new query will be logged and nothing will be done with the new query if 3 existing queries are not addressed. the next step is for mtn to provide feedback to my numerous emails and calls to Lebo, urgently.
With due respect, you need to change your method of response, as a client I contacted mtn more than once and you still want a client to call mtn, after numerous calls and emails you need to follow up on the mtn employees and make them address or do the upgrade immediately.
With due respect, you need to change your method of response, as a client I contacted mtn more than once and you still want a client to call mtn, after numerous calls and emails you need to follow up on the mtn employees and make them address or do the upgrade immediately.
PP
Prenaven P's update07 Jul 2020, 09:34
Reviewer Update
Please Call Lebo Chuoa on *** or email *** and findout why he is not doing anything and not communicating!!!!!!!!!!!!!!, I already contacted MTN with 3 different valid email addresses who are specific mtn employees and no progress has been made by mtn. all 3 mtn employees are in sales and upgrades so asking me to call *** is wasting my time because a new query will be logged and nothing will be done with the new query if 3 existing queries are not addressed. the next step is for mtn to provide feedback to my numerous emails and calls to Lebo, urgently.
With due respect, you need to change your method of response, as a client I contacted mtn more than once and you still want a client to call mtn, after numerous calls and emails you need to follow up on the mtn employees and make them address or do the upgrade immediately.
With due respect, you need to change your method of response, as a client I contacted mtn more than once and you still want a client to call mtn, after numerous calls and emails you need to follow up on the mtn employees and make them address or do the upgrade immediately.
PP
Prenaven P's updateReviewer Update
07 Jul 2020, 09:39also note....ALL documentation has been provided via email to Lebo so please don't ask me for details that have already been provided.....tx.
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Prenaven P's update07 Jul 2020, 09:39
Reviewer Update
also note....ALL documentation has been provided via email to Lebo so please don't ask me for details that have already been provided.....tx.
PP
Prenaven P's updateReviewer Update
07 Jul 2020, 09:44I have received a call from Fazia Kader, to attend to my upgrade. hopefully she is able to capture the upgrade with no further issues. will provide feedback if there is any hiccups....
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Prenaven P's update07 Jul 2020, 09:44
Reviewer Update
I have received a call from Fazia Kader, to attend to my upgrade. hopefully she is able to capture the upgrade with no further issues. will provide feedback if there is any hiccups....
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Prenaven P's updateReviewer Update
08 Jul 2020, 10:41again MTN has not responded wrt an upgrade. its 13days later and nothing has been done for the 3rd time.
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Prenaven P's update08 Jul 2020, 10:41
Reviewer Update
again MTN has not responded wrt an upgrade. its 13days later and nothing has been done for the 3rd time.
PP
Prenaven P's updateReviewer Update
17 Sept 2020, 11:563 months later and no progress......Still nothing resolved and no response from MTN. beyond pathetic...no upgrade, no cancallation, no refund. no actions and no responses from MTN. over 100 emails and 40 calls.....and MTN has no intention of doing anything about outstanding issues.....
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Prenaven P's update17 Sept 2020, 11:56
Reviewer Update
3 months later and no progress......Still nothing resolved and no response from MTN. beyond pathetic...no upgrade, no cancallation, no refund. no actions and no responses from MTN. over 100 emails and 40 calls.....and MTN has no intention of doing anything about outstanding issues.....
PP
Prenaven P's updateReviewer Update
17 Sept 2020, 12:09even raising issues on Hello Peter means nothing to MTN, MTN has a don't care attitude and doesn't resolve outstanding issues. all they content is to overbill and take your money...don't even have a sim or data for over a month.
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Prenaven P's update17 Sept 2020, 12:09
Reviewer Update
even raising issues on Hello Peter means nothing to MTN, MTN has a don't care attitude and doesn't resolve outstanding issues. all they content is to overbill and take your money...don't even have a sim or data for over a month.