LS
Lerato S
1 reviews | Active since Jul 2017
11 Jul 2017, 08:49
Upgrade not cancelled
<p>I intially requested an upgrade and it was approved on 11th of may.</p> <p>I waited a month and the cellphone was never delivered .</p> <p>I then called numerous times to cancel all my cellphone contracts including the upgrade with MTN and i have yet to receive feedback.</p> <p>my account was debitted with R2208 .00 which includes the upgrade i have reversed this transaction and sent an email to request cancellation first then a detailed statement so i can process an amount owed by me to MTN this request was sent to MTN on the 2nd and am still waiting to be contacted.</p> <p> </p>
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MTN South Africa's replyOfficial
12 Jul 2017, 09:36Good Day Lerato,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
***
Best regards,
MTN South Africa's reply12 Jul 2017, 09:36
Official
Good Day Lerato,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
***
Best regards,