UPGRADE NOT ACTIVATED BY MTN

2 MONTHS AGO I UPGRADED MY ACCOUNT TO UNLIMITED PACKAGE THAT WAS NEVER ACTIVATED BY MTN I WENT TO THE MENLYN BRANCH AND SPOKE TO BIANCA PIEK THAT LODGED A CALL IN FACT SHE LODGE CALLS OVER AND OVER BUT NO ONE FROM HEAD-OFFICE GETS BACK TO HER NEITHER TO ME I REQUESTED MY DAUGHTER TO LODGE A COMPLAINT ON FACEBOOK PRINCESS AND NCIKAZIN TALIWE INFORMED HER I MUST CALL MYSELF SHE TOLD THEM TO CALL ME AND SORT THIS MATTER BUT STILL NO ONE EVEN TRIED TO CALL ME REGARDING THIS MATTER, I FEEL THAT THEY ARE IN BREACH OF MY CONTRACT WITH THEM AND I AVOIDING THIS MATTER BECAUSE THEY KNOW THEY AT FAULT AND IS NOT PREPARED TO REFUND OR FIX MY ACCOUNT I GIVE MTN 48 HOURS THEN I WILL REFER THIS MATTER TO THE OMBUDSMAN MAYBE THEN MY ISSUE WILL BE SORTED....