Upgrade No delivery; Queried and spoke to 10ppl

I've upgraded my contract and waited for delivery from Monday<br> I left messages after speaking to over 10 people and giving each of them my cell number and ID number... It is shocking and pathetic that the level of service that nobody could assist and the sales persons number cannot be given to me... Where in the world is it so difficult to contact a sales person????<br> <br> When I tried to explain the situation in a call around 11:15 today the agent had the audacity to transfer the call back to the queue and the back and forth from 808 agents saying they cant help and MTN direct agents not willing or not capable of assisting.