SN
Samantha N
1 reviews | Active since Apr 2015
15 Apr 2015, 07:46
Upgrade no data bundle transfered
I upgraded last month, only now to find out that they did not transfer my data bundle to my new contract 1700 later. Still have not received the data bundle sms ont he 12th as well so still dont have one after me enquiring about this last month from the consultant. i am tired of going instore to resolve my queries, I called the call centre they never answer and now sent an email and the email says they will get back to me in 5 days. MTN is this how you guys try to get extra money from clients.
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MTN South Africa's replyOfficial
01 May 2015, 10:18Hello samanthawce,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a billing query was logged for the data bundle that was not provisioned, billing investigated and confirmed that data bundle was not provisioned, however, the usage exceeded the amount of data that would have been allocated.
As for the data bundle it has been allocated accordingly and there's a bundle activated already.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a billing query was logged for the data bundle that was not provisioned, billing investigated and confirmed that data bundle was not provisioned, however, the usage exceeded the amount of data that would have been allocated.
As for the data bundle it has been allocated accordingly and there's a bundle activated already.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply01 May 2015, 10:18
Official
Hello samanthawce,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a billing query was logged for the data bundle that was not provisioned, billing investigated and confirmed that data bundle was not provisioned, however, the usage exceeded the amount of data that would have been allocated.
As for the data bundle it has been allocated accordingly and there's a bundle activated already.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a billing query was logged for the data bundle that was not provisioned, billing investigated and confirmed that data bundle was not provisioned, however, the usage exceeded the amount of data that would have been allocated.
As for the data bundle it has been allocated accordingly and there's a bundle activated already.
Best regards
Mantoa
REQ:***
Best regards,