Upgrade = no chance! NO SERVICE ETHIC TO THEIR CLIENTS

SHOCKINGLY BAD SERVICE - over the past few months I have spent hours on the phone to customer services to get my documents emailed to me, that all of sudden stopped due to their change of system in August 2020. They keep on "making notes" on the system but it seems like no-one is reading or actioning them. This is extremely frustrating as a client, and a waste of time! I have to after the end of every month call in and spend 20 to 30mins going through the whole process on getting my monthly documents sent to me. Then all of a sudden they started charging me additional fees, which again took 2 months to resolve - bearing in mind that at no point did they contact me to assist, I had to keep on following up myself... Why change systems if the previous one worked, and if there was a need to change systems why don't they make sure it actually works beforehand? I am due for an upgrade, but at this point there is no reason for me to do that with MTN and their current way or operating. I have been with MTN for over 18 years and the way they have been operating over the past few months has been extremely frustrating.