WW
Warner W
1 reviews | Active since Dec 2015
22 Dec 2015, 13:43
Upgrade Nightmare
App**** for An Upgrade 20November and Specified a Phone Which was Not in Stock! Phone Came 1Weeks Later, Wrong Colour & I Couldn't Collect Since MTN Local Network was Down. I Had to Follow-Up Regularly as Store Manager Never Phoned with Update. Service was Poor, Young Staff, No Customer Service! (On Whatsapp or Downloading Music, While Helping Client). Received Phone 5th December, Had 2Insist to get LTE Sim card as Originally advertised & 30MB Free Data. Decided 2Take a Phone with Bigger Memory a Day Later. Received My New Phone Today, after Having to Phone them Regularly. A Phone was Delivered last week, but Issued 2Someone Doing An Upgrade (Can You Imagine That)! Gave them an Alternative Number 2Contact Me as My Number was Out of Service, When I Phoned Today they Been Trying to Call Me on Upgrade Number??? WTH!!! We are Sorry Sir, is the Response I had from Both Branch Managers in Lephalale!!! What About My Monthly Subscription Fee, Not Having a Phone for 32Days, No Contact, No Banking, No Business!!!<br> Queries Laying with Them :-<br> # Billing for Blackberry Internet - ***<br> # Data Disappearing - ***<br> # Call Charges Wrong - ***<br> <br> I Gave Up...!!!!!
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MTN South Africa's replyOfficial
31 Dec 2015, 07:02Hello BossyW,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per reference number REQ:*** an amount of R825.93 was credited to your account for the BIS charges. As per this reference number REQ:*** airtime and data is used in the phone it's not disappearing. And as per the last reference number REQ:*** you're not been over charged on your account and there is no indication of any amount of R1600 set to go off your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per reference number REQ:*** an amount of R825.93 was credited to your account for the BIS charges. As per this reference number REQ:*** airtime and data is used in the phone it's not disappearing. And as per the last reference number REQ:*** you're not been over charged on your account and there is no indication of any amount of R1600 set to go off your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply31 Dec 2015, 07:02
Official
Hello BossyW,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per reference number REQ:*** an amount of R825.93 was credited to your account for the BIS charges. As per this reference number REQ:*** airtime and data is used in the phone it's not disappearing. And as per the last reference number REQ:*** you're not been over charged on your account and there is no indication of any amount of R1600 set to go off your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per reference number REQ:*** an amount of R825.93 was credited to your account for the BIS charges. As per this reference number REQ:*** airtime and data is used in the phone it's not disappearing. And as per the last reference number REQ:*** you're not been over charged on your account and there is no indication of any amount of R1600 set to go off your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,