Upgrade Nightmare...

<p>Good Day,</p> <p>I was due for an upgrade in Sept 2016 - went in October 2016. Received the experia sony E5 after having to go from the one shop to another, because they were either out of stock or OFFLINE!! So i went to the shop in Beacon Bay Retail Park, which i actually took half days leave knowing my previous "standing in the queue" experience and being told, they were OFFLINE!! So while the consultant was busy with my application, she told me, that i will have to come back again because they were OFFLINE again :( Which just irritated me. But as she was about to say it to me, the system seemed to be okay after that but she was still struggling. She asked me to sign the documents, and assured me that she will fill in the necessary details on her side. So i can take the phone so long, and the next month i will just pay the once off connection fee and pay the R269pm afterwards. Well to my dismay, an amuont of R429 went off my bank account - which i thought would be the once off fee.. But then, another R429 went off, and another.. I raised it in the shop first, which the consultants could not care less, and gave me my phone to dial 808!! I called, raised it with the person on the other side, but he also was not interested in my call and just wanted to know what i wanted to do.. Now because i was now just left to defend for myself, clearly they didnt care of any explanations and concerns i was having - the demenour i got was, you are getting 1gb, 200 messages, and i dont know how many minutes, so i must just pay!! I told him, just put me through the cancellations department becuase MTN is not willing to assist to help me!!! Which he transfered me too. I spoke to a nice lady, she assured me to look into it and i have to send her all the documentation relating to the matter, which i did! That was on the 16th of January 2017. I called back, and they said i must wait between 2 & 7 days for a response! Well its the 14th of February today, i have sent emails, i have called, and NO RESPONSE! I want to take this further as i feel i have been taken advantage of and i refuse to just pay for someone else's mistake or lack of decency to inform me of changes on my own account!!! SIES MTN!!! SIES... I refuse to pay as per your billings... I am the customer, I have my legal rights, and you have dishonestly approved an upgrade which i the customer was not aware off - you are in breach of contract where i am concerned! If this can’t be resolved, as a consumer I will be within my rights if I choose to cancel this contract with immediate effect with adverse being brought against my name at ITC & MTN must take responsibility for any other additional costs adhering to cancellation fees etc..</p> <p> </p>