TP
Tjaart P

1 reviews | Active since Nov 2016

18 Nov 2016, 18:24

Upgrade nightmare

<p>One issue I have with the Lephalale branch is that they don't keep stock of any phone.... So the upgrade was requested on the system,,,, I waited for a while and went back... Still no stock, the next week I was in Potchefstroom and decided to do my upgrade there.... They had stock and were willing to help but the problem was that they couldn't because they didn't have access to cancel the upgrade request made by the Lephalale branch so now I'm still waiting................</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Nov 2016, 20:01
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,