1 reviews | Active since Feb 2013
Upgrade nightmare!!
My upgrade of my cellphone and data contract was done on the 28th July via MTN Direct. Numerous calls and several unreturned messages to no avail. Each person I speak to has a different 'story'. I've escalated my issues to the supervisor (who is just as bad as the salesperson reporting to her) and asked the supervisor to get her manager to call me. Is it any surprise that he has not returned my call either? I left a complaint on MTN's website. The confirmation email from the complaints dept said it would take 5 days to resolve. Again, surprise! surprise! They haven't responded. How does MTN operate with staff like this? It is now 5 weeks since I did my upgrade. My phone has not delivered, my cancellation of my upgrade has not been processed and nobody at MTN has had the decency to call me with an explanation. I am ready to cancel both my contracts with MTN and influence everyone I know to do the same. SHOCKINGLY PATHETIC!!!
Good Day,
Thank you for your email.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day,
Thank you for your email.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,