Upgrade Nightmare

<p>I have been due for an upgrade on my contract since 1 August. I have attempted to upgrade both my phone and my contract with MTN on a number of occassions at the Liberty Midlands Mall Branch. I was advised that the phone which I wanted was not in stock and the store employees could not even estimate when they would be getting new stock - "Ma'am, we have absolutely no idea." I left my name, contact details and the phone which I wanted on a piece of paper with the staff who advised that they would call as soon as their new stock arrived - well that was 3 weeks ago. In the meantime I have been trying to contact their store on the number given to me by Rehana and Hassim which is ********** - well that has been the most frustrating of all. The phone number is NEVER EVER answered. It just rings and rings until eventually the call is cut. I even phoned constantly, each time the call was ended I would dial it immediately again - for over an hour - and obviously the staff at the store just enjoy listening to the phone ring int he bakground for an hour because that didn't even get them to answer the phone. I am about an hour outside of Pietermaritzburg and am not able to just "pop" in to try and helo the store staff and MTN do their jobs. I have also been receiving sms' from MTN telling me I am due for an upgrade - which I know - but the service provider staff won't assist in allowing me to upgrade.</p> <p> </p> <p>I moved from my previous provider to MTN because I was tired of being ignored and unassisted. I am no contemplating giving a letter of Notice to MTN to let them know I am cancelling my contract and will be going elsewhere. I am frustrated by this process and by the flagrant disregard of the store employees in phoning me as they had undertaken to do so, and also in answering their office phones! The behaviour is absolutely disgusting to say the very least. If it is not dealt with and sorted out before the end of next week, I will be cancelling my contract with MTN and going elsewhere.</p>